FAQ

Can I purchase UK-only 88 Films titles through the U.S. store?

• No. Due to licensing restrictions, some titles licensed for release in the United Kingdom are not licensed for distribution in the United States or Canada and therefore cannot be sold through the 88 Films U.S. store.

Can I cancel or modify an order?

• (U.S./Canada Customers) Due to the speed at which orders are submitted for warehouse processing, we are unable to cancel or modify orders once they have been placed. This includes adding or removing items, changing quantities, or changing the shipping address. Please review your order carefully, including your shipping address and item selection, prior to completing checkout.

How quickly will my inquiry be answered?

• Our customer service team responds to inquiries during normal business days. We endeavor to answer all inquiries as quickly as possible and generally in the order they are received. Response times may be longer during holidays, major sales, new-release announcements, or other periods of unusually high volume.

Is payment taken immediately when I pre-order an item?

• Yes. Payment is taken at the time you place your order, including for pre-order items. If an order contains both in-stock and pre-order items, the entire order will generally be held until all items are available to ship. If you would like items shipped as they become available, please place separate orders.

What is your shipping policy?

• 88 Films U.S. currently ships to customers in the United States and Canada.
• U.S. orders are typically processed and shipped within 1–3 business days unless otherwise noted on the product page. Orders are generally shipped via USPS Ground Advantage or a comparable shipping service selected by us.
• Free shipping is available on qualifying U.S. orders totaling $75 or more after discounts and before applicable taxes.
• Canadian orders are shipped using the international shipping options and rates shown at checkout.
• Orders containing pre-order items will generally be held until all items in the order are available for shipment. Once your order ships, you will receive a shipment confirmation email containing tracking information.

Do you charge sales tax or import duties?

• (U.S./Canada Customers): We are required to charge applicable sales tax in U.S. states and Canadian provinces where required by law. For Canadian orders, duties, taxes, customs fees, brokerage charges, and other import charges may apply depending on applicable import regulations and are the responsibility of the recipient. 88 Films U.S. does not control these charges and cannot predict whether they will be assessed.

Can I remove or add an item to an existing order?

• No. We are unable to add, remove, substitute, or otherwise modify items after an order has been placed. If you would like additional items, please place a separate order.

What if my order has not arrived?

• Once your order ships, tracking information will be provided by email. Delivery estimates provided by the carrier are estimates and are not guaranteed. Weather, carrier disruptions, customs processing, holidays, and other circumstances outside our control may cause delays.
• If tracking indicates a delivery problem or excessive delay, please contact the carrier first. If additional assistance is needed, contact 88 Films U.S. customer service and we will do our best to assist.
• Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, lost packages, or additional shipping charges resulting from an incorrect or incomplete address.

How do I return an unwanted product?

• (U.S./Canada Customers) If you are not 100% satisfied with your purchase, you may return eligible merchandise within 30 days of receipt for a refund of the item's purchase price.
• Returned merchandise must be in the condition in which it was received and in its original packaging. Factory-sealed merchandise must remain in its original, unopened factory shrink-wrap where applicable.
• Customers are responsible for the cost of return shipping unless the return is the result of an error by 88 Films U.S. We recommend using a shipping method that provides tracking or delivery confirmation.
• Please refer to our Return & Refund Policy for complete return instructions.

My item arrived damaged or defective. Can I get a replacement?

• If you receive a materially damaged or defective item, please contact 88 Films U.S. customer service. A damaged or defective item may be replaced with the same item, subject to availability.
• Please be aware that physical-media products and collector packaging can occasionally have minor cosmetic imperfections resulting from manufacturing, packing, or shipping. Minor imperfections to outer packaging, slipcovers, rigid boxes, booklets, shrink wrap, cases, or similar packaging elements that do not materially affect the product or playback may not qualify as damage or a defect.
• For damaged merchandise, we may request clear photographs showing the item, packaging, and shipping carton. For playback or disc-related issues, we may request additional information necessary to determine whether the issue is a manufacturing defect, authoring issue, compatibility issue, or other problem.

Can I request a title for you to release?

• Suggestions are welcome. Please keep in mind that licensing availability, existing rights agreements, available film elements, restoration materials, and other considerations determine whether a particular film can be released.
• 88 Films generally plans its release schedule well in advance, so a suggestion does not necessarily mean that a title can or will be licensed or released.

Are release dates guaranteed?

• No. Release dates are subject to change. Manufacturing, authoring, licensing, freight, production, or distribution delays can occasionally cause a title's scheduled release date to change. The release date displayed on the product page will be updated when we receive revised information.

What happens if I order in-stock items together with a pre-order?

• All items ordered together will generally ship together when every item in the order is in stock.
• For example, if you order an in-stock title together with a title scheduled for release next month, the in-stock title will normally be held until the pre-order title becomes available.
• If you would like products shipped separately as they become available, please place separate orders.

Are product specifications and packaging guaranteed?

• We make every effort to accurately describe each release, but release dates, artwork, packaging, special features, technical specifications, pricing, and other product details are subject to change without notice.
• Final packaging may also vary slightly from pre-production artwork, mockups, or promotional images.